Por favor ayuda urgente estoy desesperado ya

Foro referente al sistema operativo Windows 7
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Por favor ayuda urgente estoy desesperado ya

Mensajepor Trenton » 14 Ago 2012, 15:50

Hola amigos estoy ya un poco desesperado porq mi ordenador mi da todos los dias varios pantallazos azules y la verdad q el ordenador aunque ya no esta en garantia me costo 1000€ y par ser una torre es dinero.
Os pongo una captura del bluescreenview para q veais a q me refiero.

PORFAVOR AYUDA, seguire todos los pasos que me digais pero la verdad esque asi no puedo disfrutar el ordenador un saludo

http://imageshack.us/photo/my-images/831/blescreen.png/

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Re: Por favor ayuda urgente estoy desesperado ya

Mensajepor Souto » 14 Ago 2012, 15:57

Hola, bienvenido
En este enlace descargarás Whocrashed:

http://www.resplendence.com/download/wh ... dSetup.exe

una vez instalado, ratón derecho sobre el icono>>ejecutar como administrador>> pulsas sobte "Analyze" y por último copia el contenido de Analyze y Conclusion y lo pegas en el foro.



Saludos
Qui dove il mare luccica e tira forte il vento

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Re: Por favor ayuda urgente estoy desesperado ya

Mensajepor Trenton » 14 Ago 2012, 16:08

Gracias por responder tan rapido esto es lo que pone en el programa:


System Information (local)
--------------------------------------------------------------------------------

computer name: MEDION-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 12875649024 total
VM: 2147352576, free: 1977888768



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Tue 14/08/2012 11:18:35 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF88003164180, 0x2)
Error: CLOCK_WATCHDOG_TIMEOUT
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 13/08/2012 19:02:09 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081312-26254-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4B09CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800C5098F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 06/08/2012 15:04:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080612-30186-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4B09CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800C4918F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 30/07/2012 10:31:20 GMT your computer crashed
crash dump file: C:\Windows\Minidump\073012-29406-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF88003315180, 0x6)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 20/07/2012 11:38:41 GMT your computer crashed
crash dump file: C:\Windows\Minidump\072012-26410-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880009B2180, 0x4)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 28/06/2012 12:39:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062812-17784-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4B09CC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800C47D298, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 26/06/2012 20:59:10 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062612-17518-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF88003315180, 0x6)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 27/05/2012 0:15:24 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052712-30482-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4B09BC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800C4C44D8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 06/05/2012 16:58:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-29047-01.dmp
This was probably caused by the following module: rtkvhd64.sys (RTKVHD64+0x166F0A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88007F95F0A, 0xFFFFF8800B6783D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtkvhd64.sys
product: Realtek(r) High Definition Audio Function Driver
company: Realtek Semiconductor Corp.
description: Realtek(r) High Definition Audio Function Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.).
Google query: rtkvhd64.sys Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION




On Sun 06/05/2012 16:55:56 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-28516-01.dmp
This was probably caused by the following module: rtkvhd64.sys (RTKVHD64+0x166F0A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88007F9EF0A, 0xFFFFF8800A72E3D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtkvhd64.sys
product: Realtek(r) High Definition Audio Function Driver
company: Realtek Semiconductor Corp.
description: Realtek(r) High Definition Audio Function Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.).
Google query: rtkvhd64.sys Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION




On Sun 06/05/2012 16:53:11 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-29593-01.dmp
This was probably caused by the following module: rtkvhd64.sys (RTKVHD64+0x166F0A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88007F97F0A, 0xFFFFF8800B8F13D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtkvhd64.sys
product: Realtek(r) High Definition Audio Function Driver
company: Realtek Semiconductor Corp.
description: Realtek(r) High Definition Audio Function Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.).
Google query: rtkvhd64.sys Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION




On Sun 06/05/2012 16:51:04 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-18220-01.dmp
This was probably caused by the following module: rtkvhd64.sys (RTKVHD64+0x166F0A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800837EF0A, 0xFFFFF8800B25D3D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtkvhd64.sys
product: Realtek(r) High Definition Audio Function Driver
company: Realtek Semiconductor Corp.
description: Realtek(r) High Definition Audio Function Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.).
Google query: rtkvhd64.sys Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION




On Sun 06/05/2012 16:48:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-17862-01.dmp
This was probably caused by the following module: rtkvhd64.sys (RTKVHD64+0x166F0A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88007FA8F0A, 0xFFFFF8800BC403D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtkvhd64.sys
product: Realtek(r) High Definition Audio Function Driver
company: Realtek Semiconductor Corp.
description: Realtek(r) High Definition Audio Function Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.).
Google query: rtkvhd64.sys Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION




On Sun 06/05/2012 16:46:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-18127-01.dmp
This was probably caused by the following module: rtkvhd64.sys (RTKVHD64+0x166F0A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88008393F0A, 0xFFFFF8800AF503D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtkvhd64.sys
product: Realtek(r) High Definition Audio Function Driver
company: Realtek Semiconductor Corp.
description: Realtek(r) High Definition Audio Function Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.).
Google query: rtkvhd64.sys Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION




On Sun 06/05/2012 16:44:12 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-17815-01.dmp
This was probably caused by the following module: rtkvhd64.sys (RTKVHD64+0x166F0A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88007F73F0A, 0xFFFFF8800B9B33D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtkvhd64.sys
product: Realtek(r) High Definition Audio Function Driver
company: Realtek Semiconductor Corp.
description: Realtek(r) High Definition Audio Function Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.).
Google query: rtkvhd64.sys Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

28 crash dumps have been found and analyzed. Only 15 are included in this report. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

rtkvhd64.sys (Realtek(r) High Definition Audio Function Driver, Realtek Semiconductor Corp.)

unknown_module_00000000`00000007.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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Re: Por favor ayuda urgente estoy desesperado ya

Mensajepor Souto » 14 Ago 2012, 16:22

Los pantallazos aparentemente vienen ocasionados por un componente del controlador de tu tarjeta de audio Realtek.
Lo más probable es que una actualización de Windows Update haya instalado el audio alta definición Realtek del repositorio de Microsoft.
Esto no es adecuado para tu equipo.
Vete a la página del fabricante de tu máquina y descargas e instalas los últimos controladores de audio que estén disponibles.

Otra posibilidad diagnóstica sería un módulo RAM dañado; pero a la vista de los informes que has aportado yo descartaría esa opción.

Saludos
Qui dove il mare luccica e tira forte il vento

Trenton
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Re: Por favor ayuda urgente estoy desesperado ya

Mensajepor Trenton » 14 Ago 2012, 16:35

ok muchas gracias ahora mismo estoy haciendo lo que me has dicho, espero que se solucione, te informare con lo que suceda gracias.

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Re: Por favor ayuda urgente estoy desesperado ya

Mensajepor Trenton » 16 Ago 2012, 00:02

Hola amigos hoy ha vuelto a dar un pantallazo pero he de decir que parece que el ordenador va algo mejor, segun el programa el problema radica en hal.dll
Os dejo la descripcion de los dos ultimos errores.

On Wed 15/08/2012 19:55:20 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081512-26254-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12818)
Bugcheck code: 0x9C (0x0, 0xFFFFF8800316CC70, 0x0, 0x0)
Error: MACHINE_CHECK_EXCEPTION
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Wed 15/08/2012 19:55:20 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalInitializeBios+0x1500)
Bugcheck code: 0x9C (0x0, 0xFFFFF8800316CC70, 0x0, 0x0)
Error: MACHINE_CHECK_EXCEPTION
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



Espero vuestras respuetas para terminar de resolver el problemas muchas gracias


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