Pantallazo azul!!!

Foro referente al sistema operativo Windows 7
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Re: Pantallazo azul!!!

Mensajepor win_7 » 08 Jun 2014, 18:43

Pero como he dicho se que me producia el pantallazo azul era que no habia actualizado ni habia echo un analisis durante tiempo con microsoft security essentials

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Re: Pantallazo azul!!!

Mensajepor Souto » 08 Jun 2014, 21:55

Ok, lo dejamos así.
Qui dove il mare luccica e tira forte il vento

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Re: Pantallazo azul!!!

Mensajepor win_7 » 09 Jun 2014, 10:32

He encendido el ordenador y cuando navegaba por internet me ha salido un pantallazo azul y ponia algo relacionado con el video, informe del whocrashed:

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 09/06/2014 9:25:32 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060914-27830-01.dmp
This was probably caused by the following module: iastor.sys (iaStor+0x38B2)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880012C58B2, 0xFFFFF88003575A18, 0xFFFFF88003575270)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\iastor.sys
product: Intel Rapid Storage Technology driver
company: Intel Corporation
description: Intel Rapid Storage Technology driver - x64
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastor.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M



On Mon 09/06/2014 9:25:32 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: iastor.sys (iaStor+0x38B2)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF880012C58B2, 0xFFFFF88003575A18, 0xFFFFF88003575270)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\iastor.sys
product: Intel Rapid Storage Technology driver
company: Intel Corporation
description: Intel Rapid Storage Technology driver - x64
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastor.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

iastor.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


que hago?

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Re: Pantallazo azul!!!

Mensajepor win_7 » 09 Jun 2014, 14:21

He vuelto a encender el ordenador y me ha salido un nuevo pantallazo azul:

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 09/06/2014 13:14:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060914-21933-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002F358A7, 0xFFFFF88006DA4F40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 09/06/2014 13:14:30 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002F358A7, 0xFFFFF88006DA4F40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 09/06/2014 9:25:32 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060914-27830-01.dmp
This was probably caused by the following module: iastor.sys (iaStor+0x38B2)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880012C58B2, 0xFFFFF88003575A18, 0xFFFFF88003575270)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\iastor.sys
product: Intel Rapid Storage Technology driver
company: Intel Corporation
description: Intel Rapid Storage Technology driver - x64
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastor.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

iastor.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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Re: Pantallazo azul!!!

Mensajepor Souto » 09 Jun 2014, 15:56

Pero como he dicho se que me producia el pantallazo azul era que no habia actualizado ni habia echo un analisis durante tiempo con microsoft security essentials


Como has podido comprobar, tu diagnóstico era equivocado. Tampoco fué idea nuestra que pasases el Ccleaner.
Comparar el análisis de uno de los primeros archivos de volcado y el de uno de los últimos sí que permitiría llegar a un diagnóstico de certeza.
En cualquier caso, a falta de aquellas comprobaciones, mi hipótesis diagnóstica es esta: hay al menos un módulo RAM dañado en ese equipo.
No sería por lo tanto el tuyo un problema de drivers o similar sino un problema de hardware.

Saludos
Qui dove il mare luccica e tira forte il vento

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Re: Pantallazo azul!!!

Mensajepor win_7 » 09 Jun 2014, 16:06

Y que solucion hay?

de todas formas no sabia como enviarte el archivo minidump en ese correo que anotaste

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Re: Pantallazo azul!!!

Mensajepor Souto » 09 Jun 2014, 16:56

Qui dove il mare luccica e tira forte il vento

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Re: Pantallazo azul!!!

Mensajepor win_7 » 09 Jun 2014, 21:01

He realizado el test de memoria y lo que me ponia en todo el analisis es esto

No problems have been detected yed

PD: he desinstalado el antivirus Microsoft Security Essentials y de momento no me ha vuelto a salir ningun pantallazo azul... si sigue asi estare sin antivirus o ya me diras de algun antivirus que no me de pantallazos azules XD porque es por los antivirus que instalo que me dan pantallazos azules! Antes era el Avast! Free Antivirus y ahora Microsoft Secrurity Essentials

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Re: Pantallazo azul!!!

Mensajepor Souto » 09 Jun 2014, 21:47

win_7 escribió:He realizado el test de memoria y lo que me ponia en todo el analisis es esto

No problems have been detected yed

PD: he desinstalado el antivirus Microsoft Security Essentials y de momento no me ha vuelto a salir ningun pantallazo azul... si sigue asi estare sin antivirus o ya me diras de algun antivirus que no me de pantallazos azules XD porque es por los antivirus que instalo que me dan pantallazos azules! Antes era el Avast! Free Antivirus y ahora Microsoft Secrurity Essentials

Se me hace raro que sea el antivirus. Habida cuenta de la cantidad de gente que tiene instalados cualquiera de esos dos, los pantallazos serían epidemia

Prueba a enviarme un archivo de volcado a

Código: Seleccionar todo

infosoporte@infosoporte.es

pero en lugar de usar el correo (que podría identificar el .dmp como potencial virus y rechazarlo) envíamelo por Wetransfer
https://www.wetransfer.com/
a ver si de su análisis saco algo en limpio.

Saludos
Qui dove il mare luccica e tira forte il vento

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Re: Pantallazo azul!!!

Mensajepor miguel justino » 09 Jun 2014, 22:10

es un problema de virus, o un error del disco duro ....


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