pantalla azul y reinicio automático

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juanfor93
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pantalla azul y reinicio automático

Mensajepor juanfor93 » 10 Nov 2012, 18:04

Hace unos días he recibido mi pc tras tener que cambiarle el disco duro. He percibido que va más lento y ya van dos veces en el que se me ha saturado, y consecuentemente ha aparecido una pantalla azul y se ha reiniciado. Leyendo un poco en la web, he visto que puede ser un problema de drivers y los mensajes de error que me han aparecido son los siguientes "kmode_exception_not_handled" y "page_fault_in_nonpaged_area" ¿se me puede echar una mano? Me he descargado un programa llamado blue screen vie y que me pone información sobre lo ocurrido pero no la entiendo. gracias

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helheim
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Re: pantalla azul y reinicio automático

Mensajepor helheim » 11 Nov 2012, 12:37

Hola, bienvenido al Foro.

Para tener un poco más de información, descarga WHOCRASHED.

Instálalo y espera a que te vuelva a pegar el pantallazo. Luego ejecútalo como Administrador (botón derecho del ratón sobre el archivo). Pulsa en Analyze y cuando termine el proceso, copia el contenido de Analyze y Conclusion en tu próximo mensaje.

También interesaría saber la marca y modelo exactos del ordenador.

Un saludo.
La experiencia es una llama que alumbra quemando (Benito Pérez Galdós)

juanfor93
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Re: pantalla azul y reinicio automático

Mensajepor juanfor93 » 11 Nov 2012, 16:03

Hola , he descargado el whocrashed pero no se si he hecho bien el analisis. Dejo aqui la respuesta del programa:
System Information (local)
--------------------------------------------------------------------------------

computer name: ELLEFU
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 4202393600 total
VM: 2147352576, free: 1935974400



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Fri 11/9/2012 10:47:53 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110912-504819-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x50 (0xFFFFFA800A66D000, 0x0, 0xFFFFFA800A65D3EC, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 11/9/2012 10:47:53 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x50 (0xFFFFFA800A66D000, 0x0, 0xFFFFFA800A65D3EC, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 11/6/2012 1:02:59 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110612-57408-01.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x3B1D83)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88004BC4D83, 0x1, 0x524)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\igdkmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: igdkmd64.sys Intel Corporation KMODE_EXCEPTION_NOT_HANDLED





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



Otro programa que me he descargado me pone esto:
110912-504819-01.dmp 09/11/2012 23:56:57 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffa80`0a66d000 00000000`00000000 fffffa80`0a65d3ec 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.17118 (win7_gdr.120830-0334) x64 ntoskrnl.exe+70740 C:\Windows\Minidump\110912-504819-01.dmp 8 15 7600 262.144

110612-57408-01.dmp 06/11/2012 2:04:32 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff880`04bc4d83 00000000`00000001 00000000`00000524 igdkmd64.sys igdkmd64.sys+3b1d83 x64 ntoskrnl.exe+70740 C:\Windows\Minidump\110612-57408-01.dmp 8 15 7600 262.144

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pako
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Re: pantalla azul y reinicio automático

Mensajepor pako » 11 Nov 2012, 19:16

Hola,

Prueba a ir a la pagina de Intel y bájate los últimos drivers para tu tarjeta de video, fíjate bien al elegir de 32 o 64 bits. Instálalos, reinicia y si te vuelve a dar problemas vuelve a postear como te dijo helheim.

Saludos
Si has encontrado aquí la ayuda que esperabas (o incluso si no ha sido así ;) ), ayúdanos a mantener el foro con un pequeño donativo.
¡Muchas gracias!


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